Practice Regulations of Mydent

We work by appointment only, so we can provide the best possible care without long waiting times. This means it’s unfortunately not possible to visit the practice without an appointment.

Appointments can easily be made or rescheduled by phone, email, or directly at the reception desk.

If you arrive late, your treatment may need to be shortened or rescheduled. We understand that delays can happen, but please make every effort to arrive on time so we can give you the care and attention you deserve.

As an extra service, we send you an appointment reminder. Please note that this is a courtesy reminder, not a confirmation. We trust that you’ll also keep track of your own appointments and arrive on time.

If you are unable to attend your appointment, please let us know at least 24 hours in advance. This allows us to offer your reserved time to another patient.

If an appointment is cancelled within 24 hours or missed entirely, a €50 fee will be charged for the reserved time.

We understand that unforeseen situations can occur, so the first missed appointment will not be charged unless it concerns the placement or removal of braces.

For dental emergencies outside our opening hours or on Sundays, please contact TBB at 020 303 4500. We always do our best to help you as soon as possible often the very same day, especially in case of pain or urgent discomfort.

To ensure your safety and provide the best possible care, it’s important to keep us informed of any changes in your medical condition such as medications, heart conditions, infections, pregnancy, or other relevant medical details.

We’ll ask you once a year to review and update your medical history, so your treatment remains safe and effective.

After each treatment, you’ll receive an invoice itemizing the procedures performed. Each procedure has an official code and rate set by the Dutch government.

Basic dental insurance
If you are only covered under the basic insurance, payment is required directly at the practice after each appointment.

Dental insurance
If you have additional dental coverage, your invoice will first be sent to your insurance company. Any remaining amount not covered will be billed to you by Infomedics, our trusted billing partner.

Legal guardianship or WLZ indication

• If you are under financial guardianship (bewindvoering), we need prior approval from your guardian before starting treatment.
• If you have a WLZ (Long-Term Care Act) indication, please inform us in advance.

We aim to handle all billing and administration clearly and transparently, so you can focus on your dental care, not the paperwork.

Moving to a new address?
Please update your address with us, your insurance company, and Infomedics to avoid delays or unnecessary costs. Keeping your details up to date helps us ensure smooth communication and correct billing.

Claims
All claims are processed by Infomedics. For questions about your invoice, Infomedics can be reached at 036 203 1900.

For extensive treatments, you will always receive a detailed cost estimate in advance. Once you approve the estimate, we’ll schedule your treatment.

If you have any questions or doubts after receiving an estimate, please don’t hesitate to contact us — we’ll gladly review it with you.
We want you to feel fully informed and confident before starting any treatment.

To keep your visit pleasant for everyone, we kindly ask:

• No smoking inside the practice.
• No pets, except certified assistance dogs.
• Please switch your mobile phone to silent or turn it off during your visit.

Thank you for helping us maintain a calm and welcoming environment.

Please keep an eye on your personal belongings. Mydent cannot be held responsible for damage, loss, or theft of personal items. We recommend not leaving valuables unattended during your visit.

We hope that you are always satisfied with our care.
However, if something doesn’t meet your expectations, we take your feedback seriously and will work with you to find a solution.

1. Talk to us
   Please discuss your concern directly with us first. Most issues can be resolved quickly and pleasantly through open communication.
2. Send an email
   If you prefer, you can also email your concern to klachten@mydent.nl. We’ll handle your message with care and work toward a fair resolution.
3. KNMT
   If we can’t resolve your concern together, you can submit a formal complaint free of charge to the KNMT (Royal Dutch Dental Association). This will not affect your treatment in any way. The KNMT offers an online complaint form and will contact you directly after submission.
4. SGIM
   If mediation through KNMT does not lead to a solution, you may contact the Stichting Geschillen Instantie Mondzorg (SGIM). Please note that SGIM may charge a fee, and their decision is binding for the healthcare provider.

Our goal is to ensure that every patient has a positive experience with us. If something isn’t right, we’ll always do our best to make it right together.

Your Privacy Matters
At Mydent, we value your trust. Your personal and medical data are handled with the utmost care and in full compliance with the General Data Protection Regulation (GDPR / AVG).

We use ZorgMail, a secure email service for all patient correspondence, ensuring your data remains protected at all times. All staff members are bound by professional confidentiality — no information about your treatment may be shared without your explicit consent, unless required for your care. You can trust that your privacy is always respected.

As your healthcare provider, we believe that good communication is essential. We will always inform you about:

• the nature and purpose of the proposed treatment or examination;
• any possible risks, effects, and expected outcomes;
• alternative treatment options;
• and the associated costs.

If anything is unclear, please don’t hesitate to ask. We’re always happy to explain further so that you can make well-informed decisions about your oral health.

• Financial Guidance
  Before starting any treatment, we’ll prepare a treatment estimate together with you. We’ll discuss your options and, if needed, create a multi-year treatment plan to fit your personal circumstances and budget.
• Regular Check-up Reminders
  Preventive care is key to healthy teeth and gums. We automatically schedule your next check-up six months after your last visit and will contact you if adjustments are needed.
• Appointment Reminders
  To make life easier, we send you a reminder by email before your appointment. Please note that this is an extra service you remain responsible for keeping track of your appointments, even if you do not receive a reminder email.